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@Article{ Gertner, title = "Design Models for Computer-Human Interfaces", author = "D.R. Gertner,J. Grudin", year = "1996", month = "June", institution = "IEEE", journal = "Computer", pages = "28-35", url = "http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=507629&isnumber=10931", }