User-Centered Technology in Participatory Culture: Two Decades “Beyond a Narrow Conception of Usability Testingâ€
Author
Johnson, Robert R. Michael J. Salvo and Meredith Zotewey
Tech report number
CERIAS TR 2007-95
Abstract
Twenty years after the publication of Patricia Sullivan's ldquoBeyond a narrow conception of usability testingrdquo in the IEEE Transactions on Professional Communication, three scholars - all Sullivan's students - reflect on the history and development of usability testing and research. Following Sullivan, this article argues that usability bridges the divide between science and rhetoric and asserts that usability is most effective when it respects the knowledge-making practices of a variety of disciplines. By interrogating trends in usability method, the authors argue for a definition of usability that relies on multiple epistemologies to triangulate knowledge-making. The article opens with a brief history of the development of usability methods and argues that usability requires a balance between empirical observation and rhetoric. Usability interprets human action and is enriched by articulating context and accepting contingency. Usability relies on effective collaboration and cooperation among stakeholders in the design of technology. Ultimately, professional and technical communication scholars are best prepared to coin new knowledge with a long and wide view of usability.
Address
Editor-in-Chief
Kim Sydow Campbell
Management & Marketing Dept.
University of Alabama
Box 870225
Tuscaloosa, AL 35487-0225, USA
Phone: +1 205 348 8921
Fax: +1 205 348 6695
Email: k.s.campbell@ieee.org
Journal
IEEE Transactions on Professional Communication
Key alpha
Empirical research, history, methodology, participatory design, rhetoric, science, usability,
Note
IEEE 10.1109/TPC.2007.908730
0361-1434/$25.00 © 2007 IEEE
Affiliation
Michigan Tech, Purdue University, University of South Florida
Publication Date
2007-12-01
Keywords
Empirical research, history, methodology, participatory design, rhetoric, science, usability,
Subject
Twenty years after the publication of Patricia Sullivan’s “Beyond a narrow conception of usability testingâ€
in the IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION, three scholars—all Sullivan’s students—reflect on the
history and development of usability testing and research. Following Sullivan, this article argues that usability
bridges the divide between science and rhetoric and asserts that usability is most effective when it respects the
knowledge-making practices of a variety of disciplines.