Author
Athman Bouguettaya, Mourad Ouzzani, Ahmed Elmagarmid, Brahim Medjahed
Abstract
Collecting benefits using current FSSA systems is time-consuming, frustrating, and complex for needy citizens and social workers. This requires citizens to visit several offices in and outside their hometowns to receive benefits they are entitled to. In many cases, dealing with this process prevents underprivileged citizens from devoting adequate time to enhancing their prospects for becoming self-supporting with a consequential harmful impact on their health and safety.