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@Inbook{ Neumann, title = "Psychosocial Implications of Computer Software Development and Use: Zen and the Art of Computing.", author = "Peter G. Neumann", year = "1983", booktitle = "Theory and Practice of Software Technology", editor = "D. Ferrari, M. Bologian, J. Gogier", institution = "North-Holland Publishing Company", pages = "221-232", }