Toys-to-go.com, a ten-year pioneer in the eCommerce community, recently
lost an estimated $120,000 in profits due to unexpected downtime on
their company's Web server. Initially, users began complaining that
their transactions were cut off mid-way through the ordering process.
However, the problem progressed to the point that customers couldn't
even view items in the online catalog. In an effort to stop the problem
from getting any worse, the team at Toys-to-go.com had to take the servers
off-line and try to fix the problem.
Given the above description,
which of the following factors probably contributed to the company's
problem? Which of these might they have problems with when attempting
to repair the problem?